![]() and god help you if you knnow your stuff well, they reward you with more responsiblities rather than pay or compensation. It is a constant revolving door of new faces every other month to the point where I gave up getting to know everyone. Constantly understaffed, the yearly pay "increases" are a measly $0.40 which I consider to be a slap in the face. ![]() Overall, the people are great and fun to work with bu the amount of knowledge, expectations and quotas to meet (in both your own department AND other departments) is not worth the pay. Stepped down to associate a year latere to return to school. I've been working for Staples for over 3.5 years, and got promoted to Copy Lead 2.5 years in. I've been alright with pushing deals, savings, coupons, explaining the coupon on the bottom of the shipping receipts, - more. The company's HARD push into having the associates try and force every customer to get the app has made the workplace environment extremely inhospitable. As a consumer myself, I would be beyond peeved if I had something as dumb as a free app shoved down my throat when all I need are some pens, or a document printed, or help finding the right cable. It takes up SO much time and does nothing but make the customer's experience worse. They're stuck standing at a counter for god knows how long while we try and help them remember their app store password, make them a Staples Connect account, connect them to the wifi, connect their account, explain what the app has. ![]() It's undoubtedly causing some degree of a loss in word-of-mouth recommendations, and I've had multiple customers tell me how much it puts them off that they can't just come in, get their stuff, and leave. We're told to push the app above all else - even if it negatively impacts the customer's desire to spend money, time, and energy at our store. And then hours were distributed based on how many apps you can force down customers throats in a day. It used to be totally customer focused - trying as hard as possible to give the customers exactly what they need.Īnd then the Staples Connect app came out. I was briefly the supervisor in the Print and Marketing department (I had to step down for health reasons) and have been working on and off here since 2017/2018. ![]()
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